Order processing
Orders are prepared after commercial confirmation, required payment or credit approval, product availability and any applicable business-document verification.
The estimated dispatch date is shared with the order confirmation or quotation. Special-order, imported, configured or high-value equipment may require additional lead time.
Shipping methods and coverage
We select a suitable courier, parcel or freight partner according to product type, shipment size, destination and handling requirements. Delivery serviceability may vary by PIN code.
- Standard medical consumables are sent through an appropriate parcel or surface-delivery service.
- Large equipment and hospital furniture may require dedicated freight and unloading coordination.
- Temperature-sensitive products are accepted only where a suitable cold-chain arrangement can be confirmed.
Delivery estimates
Delivery times are estimates rather than guarantees. They begin after dispatch, not from the date of an initial enquiry or purchase-order submission.
Remote locations, weather, public holidays, transport disruption, regulatory checks and circumstances outside our reasonable control may extend delivery time. We will share available tracking or logistics updates after dispatch.
Freight and special handling
Shipping, insurance, installation, unloading and special-handling charges are shown in the accepted quotation or communicated before order confirmation where applicable.
For heavy, fragile or temperature-controlled shipments, a separate freight quotation may be required after confirming the destination and site conditions.
Receiving your order
Please check the number of packages and the visible condition of the shipment at delivery. Do not discard labels, cartons or protective material until the contents have been inspected.
- Record visible damage or shortage with the carrier where possible.
- Photograph damaged packaging, labels and the affected product before moving or installing it.
- Report an incorrect, short or damaged shipment promptly with the invoice number.
Delivery address and contact
Customers are responsible for providing an accurate, serviceable delivery address and a reachable contact person. Additional charges caused by an incorrect address, repeated delivery attempt or unavailable receiving team may be passed on where permitted.
For shipping assistance, contact bsmedichem@gmail.com, call +91 94251 54321 or use the WhatsApp support link on this page.