Information we collect
We collect information you provide while browsing, requesting a quotation, creating a business account, placing an order or contacting our team.
- Contact details such as your name, phone number, email address and delivery address.
- Business information such as organisation name, GSTIN, PAN, licences and authorised representative details.
- Order, quotation, invoice, payment-status and customer-support records.
- Basic website and device information used for security, performance and service improvement.
How we use information
We use personal and business information only where it is reasonably necessary to provide and improve our services.
- To verify business accounts and respond to product or quotation enquiries.
- To process orders, issue GST invoices and coordinate delivery or after-sales support.
- To prevent misuse, protect our systems and comply with applicable legal obligations.
- To send service updates and relevant business communications where permitted.
Sharing and service providers
We do not sell personal information. We may share only the information needed with logistics partners, payment-service providers, technology providers, professional advisers or government authorities when required for an order, our operations or the law.
Service providers are expected to use the information only for the service they perform for us and to protect it appropriately.
Security and retention
We use reasonable administrative and technical safeguards designed to protect information from unauthorised access, loss, misuse or alteration. No online system can be guaranteed to be completely secure.
Information is retained only for as long as needed for the purpose for which it was collected, to maintain transaction and tax records, resolve disputes, enforce agreements or meet legal requirements.
Your choices and rights
You may ask us to access, correct or update your information, or raise a concern about how it is handled. Some information may need to be retained where an order, invoice, legal obligation or legitimate business record requires it.
To make a privacy request, email bsmedichem@gmail.com with enough information for us to identify and respond to your request.
Policy updates and contact
We may update this policy when our services or legal obligations change. The date displayed at the top shows the latest revision.
Questions about this policy can be sent to John Diagno Mart Private Limited at bsmedichem@gmail.com or raised by phone at +91 94251 54321.