Return & Refund Policy

Please notify us within 7 calendar days of delivery if a shipment is damaged in transit, defective on arrival, short, or different from the confirmed order. Every request is reviewed against the invoice, product condition and manufacturer requirements before approval.

• The wrong product or quantity was supplied.
• The product arrived damaged or with visibly compromised outer packaging.
• A verified manufacturing defect is found on arrival.
• A return is otherwise approved by our support team in writing.

Medical hygiene, storage and traceability requirements mean that some products cannot be accepted back unless they were incorrectly supplied or damaged before delivery.

• Opened, used or unsealed sterile products and disposable consumables.
• Temperature-sensitive or cold-chain products after successful delivery.
• Products damaged by improper handling, installation or storage after delivery.
• Expired products where the supplied expiry was accepted and the delay occurred after delivery.
• Customised, specially imported or special-order products identified as non-returnable in the quotation.

Contact us before sending anything back. Unauthorised returns may not be accepted at our facility.

• Share the order or invoice number and the product name.
• Describe the issue and include clear photographs or video of the product, label, batch or serial number and packaging.
• Keep the product unused, complete and in its original packaging while the request is reviewed.
• Follow the collection or return instructions provided after approval.

Contact us as soon as possible if you need to cancel an order. We can generally consider cancellation before dispatch or before a supplier commitment has been made.

Dispatched, customised, imported or special-order items may not be cancellable. Any non-recoverable freight, handling or supplier charge will be communicated before the request is finalised.

Approved returns are inspected when received. Depending on the issue and product availability, we may arrange a replacement, issue a credit note or process a refund.

A refund, where applicable, is made against the amount paid for the approved item using an appropriate original or agreed payment method. Banking or payment-processing time is outside our direct control.

For visible transit damage, note the damage with the carrier before accepting delivery where practical, keep all packaging and contact us promptly. This helps us raise the claim with the logistics provider.

Start a request by emailing bsmedichem@gmail.com, calling +91 94251 54321 or using the WhatsApp support link on this page.